Shipping Policy
Learn about our processing times, delivery estimates, and how we ensure a smooth shipping experience for every order.
We strive to deliver your orders as quickly as possible. Here’s what you can expect:
Processing Time
Orders are typically processed within 1-2 business days before shipping.
Shipping Times
- Within the Netherlands: 1-3 business days
- Within Europe (outside the Netherlands): 4-10 business days
- Outside of Europe: 6-12 business days
- All orders include a track and trace code for easy tracking. Please note that these are estimated delivery times and may vary based on the destination.
Potential Delays
While we work with trusted shipping partners to ensure timely delivery, certain factors—such as customs processes, severe weather, or other unforeseen circumstances—may cause delays outside of our control. We are committed to keeping you informed in case of delays and ensuring your order reaches you as soon as possible.
If you have any concerns or need assistance with your shipment, please contact our customer support team at support@myawrah.com.Thank you for choosing us and for your patience and understanding!
Have Questions?
Where is my order?
Track your order using the provided tracking number. We often send our parcels out through DPD or PostnNL so use the tracking feature on their websites to track your order.
How can I obtain my tracking number?
You can find your tracking number 1-2 days after placing your order. Please contact us if you do not receive it.
How can I cancel my order?
Contact us within 24 hours of placing your order if you wish to make changes or cancel the order. Once the product is shipped, cancellation is not possible.
What are the cancellation terms?
You have 24 hours to contact us for cancellation. After shipment, we cannot cancel your order.
What should I do if my item arrived damaged?
We carefully package every item, but sometimes damage can occur during shipping. Send us your order number and a photo of the damaged item, and we will send you a replacement item at no cost.
Are customs and tax charges covered?
Please note that customers are responsible for any customs and tax charges that may apply to their order.
How can I contact you?
If your question hasn’t been answered, feel free to contact us at support@myawrah.com. We aim to respond within 1-2 business days.
What is your return policy?
For information about our return policy, you can visit our specific returns page.
What are our delivery times?
Domestic Shipping (Within the Netherlands)
- Standard Delivery: 1-2 business days
International Shipping
- Europe: Standard Delivery: 3-7 business days
- International (outside Europe): Standard Delivery 7-10 business days
We depend on delivery companies for our delivery times. It is possible that due to unforeseen circumstances, deliveries get delayed. For more information, send us an e-mail on support@myawrah.com.
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