Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to
support@myawrah.com
Title

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We have answers!

Where is my order?

This question is frequently asked. Track your order using the provided tracking number. We often send our parcels out through DPD or PostnNL so use the tracking feature on their websites to track your order.

How can I obtain my tracking number?

You can find your tracking number 1-2 days after placing your order. Please contact us if you do not receive it.

How can I cancel my order?

Contact us within 24 hours of placing your order if you wish to make changes or cancel the order. Once the product is shipped, cancellation is not possible.

What are the cancellation terms?

You have 24 hours to contact us for cancellation. After shipment, we cannot cancel your order.

What should I do if my item arrived damaged?

We carefully package every item, but sometimes damage can occur during shipping. Send us your order number and a photo of the damaged item, and we will send you a replacement item at no cost.

Are customs and tax charges covered?

Please note that customers are responsible for any customs and tax charges that may apply to their order.

How can I contact you?

If your question hasn’t been answered, feel free to contact us at support@myawrah.com . We aim to respond within 1-2 business days.

What is your return policy?

For information about our return policy, you can visit our specific returns page .

What are our delivery times?

Domestic Shipping (Within the Netherlands)

  • Standard Delivery: 1-2 business days

International Shipping

  • Europe: Standard Delivery: 3-7 business days
  • International (outside Europe): Standard Delivery 7-10 business days

We depend on delivery companies for our delivery times. It is possible that due to unforeseen circumstances, deliveries get delayed. For more information, send us an e-mail on support@myawrah.com.

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